Senior Customer Success Associate

Summary

Join Instacart's Eversight team as a Senior Customer Success Associate and help customers maximize the value of AI-powered pricing and promotion capabilities. You will lead customers in designing, running, and analyzing digital experiments, providing actionable insights. Responsibilities include training customers on the platform, developing promotional strategies, and implementing changes to positively impact customer businesses. The role requires strong relationship management, project management, and analytical skills. You will work closely with cross-functional teams to improve the platform and represent the voice of the customer. This is a remote position offering competitive compensation and benefits, including equity grants.

Requirements

• You’re passionate about working directly with customers and excelling at relationship-building; experience in customer-facing or cross-functional roles is a plus
• You excel at managing multiple workstreams independently, have high attention to detail, and proactively recognize and address challenges
• You’re a structured problem solver with strong analytical thinking, a curiosity to learn, and an eagerness to create impact
• You thrive in collaborative environments, with excellent writing and communication skills, and can deliver compelling presentations that address the bigger picture
• You are intrigued by fast-moving consumer goods, retail, and shopper behavior, with interest in price and promotional strategies; familiarity with CPG or Retail industries is an advantage
• You enjoy working in a dynamic, entrepreneurial, and close-knit team environment

Responsibilities

• Forge and nurture strong relationships with key customer stakeholders, including power users, program managers, and executive stakeholders
• Serve as the subject matter expert for customers, providing guidance to help them maximize Eversight’s innovative capabilities
• Work directly with customers to implement promotional strategies that deliver transformative outcomes
• Deliver a high-quality customer experience through strong project management, ensuring timely outputs and proactively addressing bottlenecks
• Manage multiple data-driven processes and schedules while maintaining a high standard of execution
• Standardize customer support materials and processes to improve scalability
• Represent the “voice of the customer” internally, working closely with Product, Engineering, and Data Science teams to recommend improvements and add new capabilities
• Guide customers in designing, running, and analyzing digital experiments to generate actionable results that optimize pricing and promotions
• Enable customers to develop, refine, and adhere to promotional guidelines while driving compliance with in-market standards
• Spearhead cross-functional initiatives that unlock growth opportunities for Eversight, including analytics, operations, and product development

Preferred Qualifications

• You have approximately 1-3 years of work experience, ideally in an analyst or associate role
• You have a Bachelor’s degree, ideally with a business degree or in a quantitative field

Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work
• This role is remote
• Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants