HubSpot is hiring a
Associate Scaled Contract Manager

Summary

Join our team as a Scaled Contract Manager for our 1: Many customer base at HubSpot. You will be responsible for handling customer contract inquiries in a timely manner, communicating directly with customers and internal colleagues to ensure accurate resolution of customer inquiries and execution of customer renewals. As part of our customer-focused, results-driven organization, you will manage a high volume of account-related tasks and customer inquiries centered on maximizing customer investment with HubSpot.

Requirements

• Fluent in French and English
• Strong negotiation skills
• Passionate about creating a great customer experience
• Clear communication skills with the ability to effectively guide a phone conversation
• Ability to seek to understand multiple perspectives in a situation
• Healthy interpersonal and problem-solving skills
• Strong organizational and prioritization skills
• Embracing a dynamic and motivating environment
• Investing in relationships with customers and colleagues
• Contributing to a positive team environment of equality and inclusion

Responsibilities

• Resolve a high volume of customer inquiries in a timely manner while providing exceptional customer service
• Communicate directly with customers and internal colleagues to ensure the execution of customer renewals
• Solve complex billing issues that require extensive analysis while moving through different scenarios and systems
• Work in conjunction with other internal teams including Customer Success, Accounts Receivable, and Sales, as well as partnering with Business Enablement on ways to enhance our billing infrastructure
• Contribute to the growth of the contract management organization by providing feedback and piloting new processes and playbooks
• Help surface good fit leads to sales by driving value in every conversation