GroupM is hiring a
Associate, Service Researcher in United Kingdom

Summary

The job is for a Junior Business Service Designer at WPP, a global creative transformation company. The role involves delivering complex service and product design projects, designing multi-channel services within multidisciplinary teams, advocating for the service design approach, and more. The candidate should have a digital perspective, strategic thinking, user focus, and experience in user research.

Requirements

• Digital perspective
• Evidence and context-based design
• Facilitating decisions and risks
• Prototyping
• Strategic thinking
• Understanding constraints
• User focus
• User research

Responsibilities

• Deliver complex service and product design projects
• Design, prototype, and build multi-channel services within multidisciplinary teams
• Inspire colleagues, clients, and partners towards quality design work
• Use design research techniques to uncover customer needs and pain points
• Develop service concepts, blueprints, and other service design artifacts
• Contribute to the design of new services from scratch
• Advocate and advance the service design approach
• Engage with our service design Community of Practice and industry