Client Service Associate

Summary

Join Compound Planning, a rapidly growing digital family office, as a Client Operations Specialist. You will work directly with financial advisors to support client onboarding, account transfers, and relationship maintenance. Responsibilities include managing client communication, tracking account transfers, preparing for meetings, and providing feedback to cross-functional teams. This fully remote role requires strong client service skills, a self-solving mindset, and impeccable follow-through. The ideal candidate will be outgoing and adaptable, able to build meaningful client relationships. Compensation includes a competitive salary, equity, health insurance, and 401k.

Requirements

• Enjoy client services and create meaningful relationships with clients
• A self-solving mindset, meaning that you work through problems to find a solution on your own first using prior experience, resources, and context before asking for direction up-front
• Ability to act thoughtfully with teams across the company to articulate any recommendations
• Impeccable follow-through, for clients, your Advisor, and cross-functional teams
• Outgoing personality and ability to adjust communication style based on a prospects/clients needs and attitude

Responsibilities

• Support the onboarding process for new clients by working with clients to ensure their dashboard accurately collects all relevant personal and financial information
• Facilitate the collection of necessary statements/documents to transfer accounts to Schwab
• Track the transfer process to ensure the cost basis is transferred over accurately and efficiently
• Work with the operations team to facilitate the transfer process and track the status of each account transfer
• Ensure that a proactive quarterly check-in is completed for all clients
• Frequently review the last time an advisor met or communicated with a client to oversee consistent reachout efforts
• Proactively take responsibility for client requests by asking for help and anticipating what their next questions or needs might be
• Responding to all client inquiries about the Dashboard in Intercom, client support inbox, client team inbox, internal issues reported, and feedback forms submitted from clients
• Support in preparation and follow-up for client and prospective client meetings
• Review each prospects dashboard before the initial consultation to ensure the data is reflected properly, review the equity and Flow tools to confirm they are working correctly
• Add notes to Salesforce and input any tasks that resulted from the meeting
• Coordinate with client to schedule next meeting
• Sending agreement
• Ensure assets are transferred over appropriately, adding ops tasks for Docusign paperwork, requesting documents/personal information
• Track the trading process and any long-term implementation strategies
• Coordinate with investment ops team to implement the asset allocation recommendations
• Triaging all Dashboard issues that arise and coordinating with case reporters
• Escalate issues technical help, documenting updates, communicating to relevant stakeholders, and seeing it through to resolution
• Cataloging client feedback for product leads so that ideas can be incorporated into the product roadmap
• Elevating consistent/persistent issues that arise in the product so that solutions can be included on the product roadmap

Benefits

• $55,000-$65,000 salary
• Equity compensation
• Health insurance benefits
• 401k
• Fully remote role