Associate Services Planner

Summary

Join Great Minds as an Associate Services Planner in our Regional Services Operations teams, supporting the preparation and close-out activities for professional learning services engagements.

Requirements

• At least 1 year of experience in planning and coordinating professional learning or other services
• Highly detailed and process oriented and capable of managing many concurring items and quality and timely completion
• Commitment to meeting service level expectations
• Proactive communicator that looks ahead and identifies issues and risks to meeting customer needs and takes action to resolve
• Very strong customer-centric orientation with skills to effectively communicate and partner with other internal teams
• Team player with a commitment to excellence and a high level of integrity

Responsibilities

• Act as partner to Lead Services Planner in support of the end-to-end process of scheduling, staffing, and completing professional learning services in assigned territories
• Track upcoming engagements and enter approved staffing plans into the scheduling tool and confirm assignments with coaches
• Maintain accurate and quality of records in the scheduling tool
• Lead preparation activities for service sessions, including communicating with customers to confirm service session details and logistics
• Arrange other session logistics, such as facilitation materials, and coordinate internally as needed
• Understand documentation requirements for each customer and develop proper and timely documentation
• Confirm completion of each session and trigger other close-out activities (e.g., Coaching Debrief)
• Conduct pre-invoicing process steps to trigger process for Accounting and coordinate with Accounting and Sales to resolve issues and follow through to resolution
• Ensure timely completion of preparation and close-out activities in accordance with service level agreements

Benefits

Remote work