Remote Implementation Manager

Summary

Join a dynamic team at USPack, where you'll have the opportunity to develop long-term career paths and work in an inclusive culture. As an Implementation Manager, you'll provide leadership and management support for assigned implementations, ensuring timely and cost-effective completion.

Requirements

• Logistics/Courier route management experience along with a background in contracting drivers, route scheduling and customer service skills are critical to this position
• Analytical with an understanding of data
• Internal/external relationship building, customer service focus, financial and business acumen
• Able to maintain a high level of professionalism, composure and calmness throughout all levels of implementation and assigned projects
• Basic MS Office Programs (Outlook, Excel, and Word) experience required
• Must maintain a valid driver’s license and clean, functional vehicle
• College Degree preferred or equivalent experience
• High school diploma required
• Previous Operations Manager experience in the transportation industry preferred
• Six Sigma Certification preferred

Responsibilities

• Responsible for ensuring assigned implementation projects are completed in a timely and cost effective manner
• Responsible for the service quality of our customer’s implementation
• Implement and troubleshoot technology and processes in the field while working effectively with various departments during Implementation projects
• Availability to travel weekly with flexibility for some weekends to be included in order to meet the company’s needs in all divisions (approximately 70-80% of required travel)
• Assist with the training of Field Operation Managers during Implementation to meet company requirements and standards
• Ability to assist operations that are experiencing customer service failures
• Provides support to the leadership over assigned duties such as: field operations, training and/or deployment of new technology, site audits, etc
• Understands the scope of a project and proactively aligns or adjusts priorities with broader goals
• Project manages small to medium implementations along with assisting on larger scale implementations
• Excels with the creation, organization and execution for all aspects of KPI’s, orientation guides, operational SOP’s and implementation planners for small to medium implementations

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays