Associate Solutions Engineer

Summary

Join Paddle, a rapidly growing digital product company, as an Associate Solutions Engineer and contribute to our ambitious growth plans. As a member of our high-performing US team, you will leverage your technical consulting and project management expertise to empower leading software vendors. You will become an expert on the Paddle product suite, assisting clients in building exceptional customer experiences and overcoming technical challenges. This role offers a blend of technical and customer-facing responsibilities, making it ideal for those seeking a hybrid tech/sales position. Based in our Austin, Texas hub, this position provides opportunities for professional growth and development within a collaborative and supportive environment.

Requirements

• Have a solid understanding of web technologies, in particular JavaScript (and any frameworks within) and an understanding of how these web technologies work together
• Have experience using and integrating APIs
• Have strong interpersonal and customer management skills that you developed in a customer-facing role
• Have the ability to discuss technical concepts with both technical and non-technical audiences

Responsibilities

• Become an expert on the Paddle product suite, including the checkout, dashboard, and APIs
• Communicate confidently with C-suite and senior developers to support them in building incredible experiences for their customers
• Write integration plans and sample code for sellers to assist them in implementing their own Paddle integration
• Support and empower Account Executives on customer calls to help win new business
• Play a role in product development, by communicating issues and feature requests to the Product and Engineering teams
• Contribute to public and internal documentation

Benefits

• Attractive salaries
• Stock options
• Retirement plans
• Private healthcare
• Well-being initiatives
• Work remotely
• Work from one of our stylish hubs
• Unlimited holidays
• Enhanced parental leave
• Invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training