Associate Staff Engineer, Application Support

Summary

Join Nagarro, a Digital Product Engineering company, as an L2 Application Support Engineer. You will provide support for critical applications using modern and legacy technologies, performing in-depth issue analysis and liaising with L3 or vendor teams. Responsibilities include monitoring application jobs and system health, supporting configuration changes and releases, and escalating unresolved issues. You will also develop and maintain documentation and participate in 24x7 support rotation. Strong experience in L2 application support in enterprise environments and proficiency in troubleshooting Java-based applications are required. A Bachelor’s or master’s degree in a related field is also required.

Requirements

• Total 5+ Years experience
• Strong working experience in L2 application support in enterprise environments
• Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams
• Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB
• Ability to read and analyze logs to identify failure points and provide timely resolutions
• Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support
• Understanding of ITIL processes, especially Incident, Problem, and Change Management
• Experience with job scheduling tools and log monitoring systems
• Strong communication and collaboration skills to interface with L1 teams, developers, and vendors
• Bachelor’s or master’s degree in computer science, Information Technology, or a related field

Responsibilities

• Provide L2 support for critical applications spanning modern and legacy technologies
• Perform in-depth issue analysis, reproduce bugs, and liaise with L3 or vendor teams for permanent fixes
• Monitor application jobs, alerts, and system health, initiating prompt corrective actions when required
• Support configuration changes, releases, and validation activities across environments
• Escalate unresolved issues to L3 with detailed technical analysis and documentation
• Develop and maintain runbooks, knowledge base articles, and support documentation
• Participate in 24x7 support rotation as needed for production environments
• Assist with deployment verification and environment setup coordination
• Ensure timely resolution and SLA adherence for support tickets
• Foster knowledge sharing within the support team and conduct KT sessions when required

Preferred Qualifications

• Exposure to Mainframe environments (integration-level monitoring) is a plus
• ITIL Foundation certification is preferred