Associate Staff ServiceNow Engineer

Summary

Join Nagarro, a rapidly growing Digital Product Engineering company, and contribute to the development of innovative products and services. As a ServiceNow Developer, you will leverage your 5+ years of experience to design, develop, and implement technical solutions. You will collaborate with various teams, mentor junior colleagues, and ensure high-quality code delivery. This role requires strong ServiceNow development skills, including Service Portal, HRSD, and integrations with third-party systems. A deep understanding of ITIL principles and excellent communication skills are essential. You will be responsible for translating business requirements into technical solutions and leading UAT and production rollouts.

Requirements

• Have 5+ years of experience
• Have strong experience in ServiceNow Development specializing in Service Portal, HRSD, Integrations
• Have hands-on experience in ServiceNow integrations with third-party systems
• Have a strong understanding of ITIL principles
• Be able to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Have experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Have experience mentoring team members to meet the client’s needs and holding them accountable for high standards of delivery detail
• Have excellent communication and interpersonal skills
• Have a Bachelor's or Master's degree in computer science, Information Technology, or a related field

Responsibilities

• Write and review great quality code
• Understand functional requirements thoroughly and analyze the client’s needs in the context of the project
• Envision the overall solution for defined functional and non-functional requirements, and be able to define technologies, patterns and frameworks to realize it
• Determine and implement design methodologies and tool sets
• Enable application development by coordinating requirements, schedules, and activities
• Be able to lead/support UAT and production roll outs
• Create, understand and validate WBS and estimated effort for given module/task, and be able to justify it
• Address issues promptly, respond positively to setbacks and challenges with a mindset of continuous improvement
• Give constructive feedback to the team members and set clear expectations
• Help the team in troubleshooting and resolving of complex bugs
• Come up with solutions to any issue that is raised during code/design review and be able to justify the decision taken
• Carry out POCs to make sure that suggested design/technologies meet the requirements