Associate Staff ServiceNow Engineer

Summary

Join Nagarro, a rapidly growing Digital Product Engineering company, as a ServiceNow Developer. You will leverage your 5+ years of experience in ServiceNow development, specializing in Service Portal, integrations, and ITSM/ITOM. Responsibilities include understanding client needs, designing solutions, implementing technical solutions, and mentoring team members. You will need strong experience in ServiceNow integrations, ITIL principles, and scripting. Excellent communication and interpersonal skills are essential. A Bachelor's or Master's degree in a related field is required.

Requirements

• Have 5+ years of total experience
• Have strong experience in ServiceNow Development specializing in Service Portal, ServiceNow integration, Webservices, ITSM, and ITOM
• Have hands-on experience in ServiceNow integrations with third-party systems
• Have a strong understanding of ITIL principles
• Be able to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Have experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Have experience mentoring team members to meet the client's needs and holding them accountable for high standards of delivery detail
• Have excellent communication and interpersonal skills
• Have a Bachelor's or Master's degree in computer science, Information Technology, or a related field

Responsibilities

• Understand functional requirements thoroughly and analyze the clients needs in the context of the project
• Envision the overall solution for defined functional and non-functional requirements, and be able to define technologies, patterns, and frameworks to realize it
• Determine and implement design methodologies and toolsets
• Enable application development by coordinating requirements, schedules, and activities
• Be able to lead/support UAT and production rollouts
• Create, understand, and validate WBS and estimated effort for given module/task, and be able to justify it
• Address issues promptly, respond positively to setbacks and challenges with a mindset of continuous improvement
• Give constructive feedback to the team members and set clear expectations
• Help the team in troubleshooting and resolving complex bugs
• Come up with solutions to any issue that is raised during code/design review and be able to justify the decision taken
• Carry out POCs to make sure that suggested design/technologies meet the requirements