Associate Project Delivery Lead

Summary

Join Thrive, an innovative technology solutions provider, as an Associate Project Delivery Lead! You will plan, track, and manage smaller customer projects, including offboarding. This role involves being the primary customer contact, coordinating internal and external resources, and driving projects to success. You'll gain experience in Thrive's project management process with opportunities for advancement. The position requires strong communication, project management skills, and a technical understanding of cloud computing, networking, and cybersecurity. Thrive offers a work hard, play hard environment with training and guidance to build a lucrative career.

Requirements

• Moderate experience in project management and professional services
• Skilled in managing project plans, creating timelines, and keeping all parties to task
• Interpersonal Skills- Strong Verbal and Written Communication, Conflict Resolution, Positive Attitude, Teamwork
• Understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Familiarity with Thrive technologies included but not limited to: Office 365
• Microsoft Server OS
• Private Cloud
• Public Cloud (Azure)
• Networking (Firewalls, Switching, Access Points)
• Disaster Recovery
• Backup technology

Responsibilities

• Transition clients on and off Thrive managed services
• Investigate customer project needs by working with account managers to understand project success criteria and technical requirements
• Lead projects by assigning tasks to Engineers and communicating statuses to customers through status update emails and meetings. Ownership of the entire project life cycle
• Work with the Finance team to properly understand client account balance and invoicing needs
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases

Preferred Qualifications

• Project management certification (PMP, CAPM, Prince etc.)
• Experience using ServiceNow (or other project management software)
• Willingness to improve team process and contribute to team and company initiatives