Associate Support Analyst

Summary

Join Toast as an Associate Support Analyst, Salesforce and provide technical support to Salesforce users. Collaborate with Product and Engineering teams to deliver exceptional service. The ideal candidate possesses strong technical skills, excellent communication, and the ability to work independently. Responsibilities include troubleshooting issues, communicating with users, identifying system bugs, collaborating with product teams, and managing user licenses. A Salesforce Administrator certification and hands-on experience with Sales Cloud and Service Cloud are required. The role offers competitive compensation and benefits, including a hybrid work model.

Requirements

• Certified Salesforce Administrator
• Salesforce product knowledge and hands-on experience with Sales Cloud and Service Cloud
• Ability to collaborate virtually
• Superior problem-solving capabilities
• Customer service mindset
• Keeps apprised of new technologies and system updates

Responsibilities

• Provide technical support company-wide for Salesforce and integrated tools
• Troubleshoot common issues and direct users through corrective steps
• Communicate effectively with users to understand issues and offer solutions
• Identify system bugs and begin initial triage
• Collaborate with product teams on system issues
• Support all aspects of user and license management, including new user setup and access requests

Preferred Qualifications

• Two-year degree or higher from an accredited institution
• Experience with ServiceNow or other ticketing systems

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities