Associate, Support Operations II

Summary

Join AbbVie's Pharmacovigilance team as a Reconciliation Specialist, responsible for post-case reconciliation, ensuring compliance with guidelines. You will perform quality reviews of external providers' work, participate in late case investigations, and manage onboarding/offboarding of vendor personnel. The role involves mailbox management, Z-drive/RightFax oversight, and excellent communication. You will utilize strong problem-solving skills and contribute to departmental improvements. This position requires attention to detail, time management, and adaptability.

Requirements

• High School Diploma required
• 6 months to 1 year of experience in a support function such as a Support Operations Associate I, Clerical technician, Data Entry technician or Document Specialist or equivalent work experience required
• Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system)
• Proficient in querying databases and running reports
• Prior superior experience and familiarity with computer databases
• Superior attention to detail, quality, accuracy and timelines
• Excellent time management and prioritization skills; ability to multi-task
• Strong adaptability to switching tasks to meet business needs

Responsibilities

• Performing Quality Review/oversight of external provider’s reconciliation tasks for Clinical and Post marketing (Medical Information, Product Complaints and third-party vendor) cases
• Participating in Late Case Investigation activities by providing internal stakeholder with monthly compliance metrics summary
• Onboarding/Offboarding activities for Case Processing Vendor personnel
• Mailbox management, including overseeing of shared mailbox activities
• Clearly and succinctly communicates information to customers verbally and in writing
• Overseeing of Z drive/RightFax intake
• Demonstrates high level of customer service to both internal and external customers
• Utilizes judgement skills to identify issues that impact the workflow
• Uses rigorous logic and methods to solve difficult problems with effective solutions
• Performing tasks outside one’s own area of responsibility to help with departmental needs
• Supporting/performing Late Case Investigation activities
• Effectively prioritizes and manages own time to complete assigned tasks
• Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes
• Train new personnel
• Perform monthly Quality Assurance checks to ensure department quality compliance
• Act as Subject Matter Expert in departmental projects, new system implementation or current system enhancements
• Perform tasks outside one’s own area of responsibility to help with departmental needs

Preferred Qualifications

Associate degree or Bachelor’s degree preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)
• Short-term incentive programs