Associate Technical Writer

Summary

Join Tanium as an Associate Technical Writer and collaborate with customers to create comprehensive technical documentation for our platform and products. You will be responsible for developing accurate and timely documentation, including guides, knowledge articles, and manuals. This role requires strong writing and communication skills, experience documenting for operating system environments, and familiarity with XML and HTML. The ideal candidate will have 2-7 years of experience in technical writing and a BA/BS degree or equivalent experience. Tanium offers a competitive salary, equity awards, and a comprehensive benefits package including medical, dental, vision, retirement plan, and more.

Requirements

• BA/BS or equivalent experience desired from the following:Journalism / English / Communications / Computer Science / Engineering
• 2 to 7 years experience writing or editing content for a variety of audiences
• Documenting for operating system environment
• Familiarity with XML and HTML
• Working with users to document processes and procedures
• Demonstrate clear, concise, and precise documentation of technical subject matter and procedures
• Demonstrate strong verbal communication skills
• Attention to detail and strong command of English language
• Skilled at prioritization and multitasking
• Familiarity with security software/products
• Able to meet deadlines
• Able to write in explanatory and procedural styles for multiple audiences
• Able to work independently or as part of a team

Responsibilities

• Work closely with our customers to: Plan and write security software guides, knowledge articles, as well as other documentation
• Gather data through research, reports, dashboards, and technical interviews
• Create basic flow diagrams
• Produce electronic documentation in addition to hard copy manuals in accordance with project scope
• Collaborate with technical contributors to ensure complex topics are addressed
• Ensure assigned projects and tasks remain on schedule
• Manage updates and revisions to technical literature
• Review technical material for consistency and accuracy

Preferred Qualifications

Familiarity with topic-based/structured authoring, and single-sourcing

Benefits

• Medical, dental and vision plan
• Family planning benefits
• Health savings account
• Flexible spending account
• Transportation savings account
• 401(k) retirement savings plan with company match
• Life, accident and disability coverage
• Business travel accident insurance
• Employee assistance programs
• Disability insurance
• Other well-being benefits
• Equity awards
• 5 days set aside as volunteer time off (VTO)