Technical Writer

Summary

Join Axon and be a part of a team dedicated to protecting life. As a technical writer, you will collaborate with product managers and engineers to create and maintain documentation for Axon's products and services. You will write clear and concise content for various audiences, including end-users, administrators, and developers. Your responsibilities include writing release notes, user documentation, and UX language, as well as collaborating with multiple teams. This role requires 3+ years of experience in technical writing and a demonstrated ability to write for diverse audiences. Axon offers competitive salaries, 401k matching, paid time off, parental leave, and various other benefits. The position is remote or based in Seattle, Washington.

Requirements

• 3+ years experience in a technical writing role
• Demonstrated ability to write for diverse audiences, including non-technical end users, IT experts, and business decision-makers
• Experience producing user documentation including installation guides, configuration guides, and online help
• Familiarity with documenting web, desktop, and mobile software products
• Robust working knowledge and application of style guides and industry practices
• Experience with agile software development projects

Responsibilities

• Write and update release notes, end-user, administrator, and developer documentation for Axon products
• Write and review UX language for feature workflows and style guides
• Collaborate with various teams such as product management, design, engineering, customer support, training, marketing, account management, and sales
• Perform content analysis and develop documentation plans for new features and products
• Evangelize best practices for technical communications within the organization
• Partner with the training team to promote content reuse and efficient content and learning plans
• Work in a CMS to create, review, and deliver our content to multiple platforms

Preferred Qualifications

• Experience with law enforcement agencies, criminal justice, or other public safety organizations
• Experience with cloud computing, networking, and related computer hardware
• Experience writing and reviewing UX copy
• Experience with MadCap Central

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs