Interpublic Group is hiring a
Associate Technology Delivery Analyst

Summary

Join our team as a Deskside Support Analyst and provide day-to-day administrative functions and problem resolution related to desktop workstations printer, peripheral, and network issues. The ideal candidate will have solid customer service skills and technical experience in supporting Windows and Mac Desktop Operating Systems.

Requirements

• Some knowledge of various MAC and/or PC software and hardware equipment is preferred
• Familiarity with LAN/WAN knowledge, as well as the ability to analyze and solve semi-routine and more moderately complex computer related problems
• Familiarity with troubleshooting, hardware, and remote access problems
• Hands-on experience with the latest MAC and/or PC operating systems, Dell/HP Desktop, and Laptops
• Some knowledge of MS Office Suite (Word, Excel, PowerPoint, Access), Outlook, Internet Explorer
• Must have experience and ability to analyze, diagnose and conclude appropriate actions for issue resolution
• Knowledge of TCP/IP protocols
• Willingness to learn and adaptability skills
• Must be Customer focused and present an attitude of teamwork
• Solid Communication skills required – Written, listening and speaking

Responsibilities

• Creates and responds to desktop related tickets to determine appropriate corrective actions and/or escalation
• Imaging and shipping new hire devices
• Handling change-management request
• Regularly update the ticket tracking system with status and fixes
• Significant direct interaction with customers, requiring strong interpersonal skills with heavy focus on client relations
• Installs software and/or hardware peripherals, apply security patches
• Troubleshoots problems by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team
• Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration
• Provides or assists with user administration (adds, changes, deletes, disk space management, backups, and file restore)
• Assist in preparation of documentation and checklists to ensure a high quality of service thus maximizing efficiency and effectiveness
• Expected to work closely across all IT disciplines for problem resolution
• Performs related duties as assigned or requested

Benefits

• Healthcare Options (Medical, Dental, Vision, Prescription)
• Dependent and Health Care Flexible Spending Accounts
• 401(k) savings plan with company match
• Flexible based Paid Time Off
• Employee Assistance Program
• Legal Assistance Plan
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Exclusive discounts on cell phones, gyms, and everyday purchases