MongoDB is hiring a
Associate TSE I

Summary

Join MongoDB as a Technical Services Engineer and empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a Technical Services Engineer, you will use your outstanding problem-solving and customer service skills, along with your deep technical experience, to advise customers and solve their complex MongoDB problems.

Requirements

• Overwhelming desire to investigate and solve problems, with advanced diagnostic and troubleshooting skills
• Broad awareness of customer workloads and use cases, including performance, availability, and scalability
• Experience analyzing issues holistically, from the application tier through the database, down to the storage
• Ability to think on your feet, remain calm under pressure, and solve problems in real-time
• Desire and ability to rapidly learn a wide variety of new technical skills, and immediately apply those skills to customer issues
• Collaboration: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
• Comfortable working on the command line, in the GUI, and everywhere in between
• Patience, empathy and genuine desire to help people
• Excellent communication skills, both written and verbal

Responsibilities

• Use your outstanding problem solving and customer service skills, along with your deep technical experience, to advise customers and to solve their complex MongoDB problems
• Combine your MongoDB expertise with passion, initiative, teamwork, and a great sense of humor to achieve exceptional results for our customers
• Work alongside our largest customers, solving their complex issues - resolving questions on architecture, performance, recovery, security, and everything in between
• Provide an unparalleled customer experience by advising customers on strategies and documented practices for making best use of our products
• Be an authority on best practices in running MongoDB at scale, whatever that scale may be
• Advocate for customers' needs - working with our product management and development teams on their behalf
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

Benefits

• Employee affinity groups
• Fertility assistance
• Generous parental leave policy