Atlassian Administrator

Summary

Join Gambling.com Group as an Atlassian Administrator in the Project Management Office (PMO)! You will be the primary owner of the Atlassian ecosystem, administering and optimizing tools like Jira and Confluence. Key responsibilities include managing user access, configuring workflows, supporting PMO standards and governance, providing user support and training, and improving tool optimization. This role requires 3+ years of hands-on experience as a Jira and Confluence administrator in a medium to large enterprise environment, a solid understanding of project management principles, and proficiency in JQL. Preferred qualifications include Atlassian certifications and experience with specific plugins. The company offers a majority remote-first hybrid work model.

Requirements

• 3+ years of hands-on experience as a Jira and Confluence Administrator, preferably in a medium to large enterprise environment
• Solid understanding of project management principles and how they map into Jira workflows and governance models
• Proficient in Jira Query Language (JQL), automation rules, custom dashboards, and permission schemes
• Strong documentation skills with the ability to translate technical configurations into user-facing guides and standards
• Excellent communication skills with the ability to work collaboratively with PMO leaders, project managers, and technical stakeholders

Responsibilities

• Serve as the primary administrator for Jira and Confluence, managing user access, permissions, roles, and security schemes
• Create, configure, and maintain custom workflows, projects, boards, issue types, screen schemes, and fields to support evolving PMO needs
• Manage and support the installation and configuration of Atlassian add-ons
• Align Jira and Confluence configurations with standardized project lifecycle processes defined by the PMO (e.g., stage gates, risk logs, RAID tracking, templates)
• Support the PMO in automating project reporting, dashboards, and portfolio tracking tools to enable data-driven governance and decision-making
• Work with the PMO team to document system changes and produce user-friendly guides for templates and usage standards
• Provide technical support to users, troubleshoot issues, and manage system requests via defined workflows or ticketing tools
• Develop and deliver training materials, onboarding sessions, and knowledge articles for project managers and teams using Atlassian tools
• Promote best practices in tool usage and help enforce adoption of PMO-defined workflows and structures
• Continuously evaluate the Atlassian ecosystem for efficiency gains, recommending configuration changes or third-party apps to improve usability and performance
• Identify and implement automation opportunities using native Jira functionality or tools like Automation for Jira and ScriptRunner
• Collaborate with IT and other stakeholders on tool integration initiatives and enterprise-wide rollouts

Preferred Qualifications

• Atlassian certifications (e.g., ACP-100: Jira Administrator, ACP-120: Jira Cloud Admin)
• Experience with plugins such as ScriptRunner, BigPicture, Structure, and Tempo
• Familiarity with Agile frameworks (Scrum, Kanban), SAFe, or hybrid methodologies
• Exposure to Jira Align, Service Management (JSM), or enterprise portfolio tools is a plus

Benefits

Majority remote-first hybrid work model