Business Administrator

Summary

Join Ardent, a company committed to both impactful work and employee well-being, as a Business Administrator. This hybrid role, primarily based in Ashburn, VA, will support the Process Management team for a federal government client. You will be responsible for maintaining documentation, ensuring compliance, and collaborating with various teams. The position demands strong writing, organizational, and prioritization skills in a fast-paced environment. Ardent offers competitive benefits and professional development opportunities. The role requires a Bachelor's degree, Atlassian experience, and the ability to work independently and collaboratively. A security clearance is preferred.

Requirements

• Minimum of Bachelor's Degree
• Basic writing skills (write light documentation)
• 4 years of Atlassian experience (Jira & Confluence)
• Ability to work independently
• Ability to juggle work and reprioritize constantly
• Ability to work in somewhat fast-moving reactive environment
• Must be willing to step-up and assist team wherever needed
• Due to the nature of the work we support, all candidates in consideration for this role must be U.S. Citizens willing to undergo the government issued background investigation process

Responsibilities

• Provide daily support to the Project Manager ensuring the documentation meets expectations and satisfies customer requirements
• Document and analyze document requirements and work with customer, team, and other responsible parties to realize those requirements, resolve issues and address corrective actions
• Manage the development of end user training materials and documentation to include user guides, quick reference guides and tutorials
• Create and maintain all necessary documentation in accordance with the PHC Guidelines, SDLC, Standard Operating Procedures (SOP) and business system best practices
• Responsible for supporting the documentation efforts of other team members to produce project artifacts
• Responsible for maintaining relationships with other support teams (Development, Application Support, Networking) to be aware of changes that may impact documentation SOP’s
• Review Change Requests (CRs) from application teams to ensure they meet organizational standards and requirements
• Aid team on responding to/routing of Service Desk Requests
• Monitor and respond to various team inbox correspondences
• Maintain Jira Sprint and Kanban boards
• Record meeting minutes and action items

Preferred Qualifications

Active CBP/BI or Top Secret clearance is highly preferred

Benefits

• Highly competitive benefits
• Professional development opportunities