Atlassian Administrator

Summary

Join Wealthsimple, a leading Canadian fintech company, as an Atlassian Administrator and play a crucial role in maintaining and optimizing their Jira infrastructure. You will be responsible for administering and configuring Jira, collaborating with cross-functional teams to design and implement customized projects, providing user support and training, and identifying opportunities for process improvement and automation. This role requires extensive experience with Jira administration, particularly in cloud-based environments, along with strong technical skills in workflow design, custom fields, permission schemes, and JQL. You will also need excellent communication and problem-solving skills, and experience with Agile/Shape Up methodologies and ScriptRunner for Jira.

Requirements

• Typically requires 5+ years of experience administering Jira at the enterprise level, with demonstrated expertise in cloud-based Jira instances
• Strong technical proficiency with workflow design, custom fields, permission schemes, and advanced JQL (Jira Query Language)
• Deep understanding of Atlassian best practices, optimization techniques, and platform governance
• Proven problem-solving skills with the ability to translate business requirements into effective Jira configurations
• Excellent communication skills with experience providing technical training and collaborating with cross-functional teams
• Self-motivated with strong project management abilities and attention to detail
• Experience with Agile/Shape Up methodologies and ScriptRunner for Jira

Responsibilities

• Administer and maintain our Jira instance, including user/group management, permission schemes, workflows, and custom fields
• Partner with cross-functional teams to design and implement customized Jira projects, boards, and dashboards that address diverse team requirements while managing integrations with third-party applications
• Develop comprehensive documentation and provide responsive user support, training, and troubleshooting across all organizational levels
• Partner with stakeholders to identify inefficiencies, implement process improvements, and create automation rules to streamline routine tasks
• Collaborate with technical and business teams to evaluate, test, and deploy appropriate Marketplace apps while monitoring system health and optimizing performance
• Plan and execute data migrations during upgrades, and generate customized reports to provide meaningful metrics to leadership

Preferred Qualifications

Atlassian certifications preferred (e.g., Atlassian Certified Professional - Jira Administrator)

Benefits

• Competitive salary with top-tier health benefits and life insurance
• Retirement savings matching plan using Wealthsimple Work
• 20 vacation days per year and unlimited sick and mental health days
• Up to $1,500 per year towards wellness and professional development budgets respectively
• 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
• A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
• Company-wide wellness days off scheduled throughout the year