Azure Infrastructure Specialist

Summary

Join Enavate as an Infrastructure Operations Specialist and play a key role in managing client environments, ensuring smooth daily operations, and driving efficiency improvements. You will oversee operational change orders, develop and maintain processes, monitor KPIs and SLAs, manage client satisfaction, and serve as a vendor liaison. Financial responsibilities include managing client budgets, processing credits, and analyzing operational dashboards. You will also contribute to knowledge management and client communication. This role requires 3+ years of experience in infrastructure operations, strong problem-solving skills, and a Bachelor's degree. ITIL 4 Foundation and Project Management certifications are preferred but not required. Enavate offers competitive benefits, including health insurance, wellness programs, flexible work arrangements, professional development opportunities, and unlimited PTO.

Requirements

• 3+ years of experience in infrastructure operations administration
• Proven ability to lead and manage operational processes efficiently
• Strong understanding of best practices in IT operations and service management
• Excellent problem-solving, project management, and communication skills
• Bachelor’s degree in Business Administration, Operations Management, or a related field

Responsibilities

• Oversee and implement operational change orders (excluding onboarding projects), ensuring minimal service disruption
• Develop, refine, and maintain operational processes to enhance efficiency and service quality
• Maintain and track client-level attributes within the ITSM tool
• Define and monitor KPIs and SLAs, ensuring high-quality service delivery
• Manage and distribute the on-call service delivery schedule for support teams
• Oversee client satisfaction surveys, ensuring valuable feedback is collected and acted upon
• Ensure proper ticket etiquette, maintaining professionalism and accuracy in client interactions
• Serve as a Vendor Liaison, managing communication for service-related operational issues and maintaining an effective call tree
• Manage client subscription budgets, track consumption, and communicate variances to stakeholders
• Calculate and process service disruption credits, ensuring timely and transparent communication with internal and external stakeholders
• Review and analyze daily, weekly, and monthly operational dashboards to identify trends and areas for improvement
• Conduct and oversee Knowledge Base (KB) update meetings to maintain accurate documentation
• Create and manage bulk client communications for service disruptions, maintenance, and infrastructure changes

Preferred Qualifications

• ITIL 4 Foundation certification
• Project Management certification (PMP, PRINCE2)

Benefits

• Competitive health insurance
• Wellness programs
• Mental health resources
• Flexible working hours
• Remote work options
• Access to a range of training programs, workshops, and reimbursement for certifications and courses
• Unlimited paid time off (PTO)
• Employee recognition programs