Back End Software Application Support Engineer

Summary

Join PartnerHero as a Backend Support Engineer and contribute to the improvement of our AI software QA tool. This remote, full-time graveyard shift position offers significant autonomy and growth opportunities. You will focus on enhancing the tool, providing suggestions for growth, and collaborating with IT clients to ensure proper setup and code functionality. Success requires independence, adherence to deadlines, and proficiency in software development and QA concepts. PartnerHero provides a competitive salary, generous benefits, and a supportive work environment.

Requirements

• Proficiency in working with NoSQL and SQL databases, specifically MongoDB and CosmosDB
• Experience with Azure infrastructure and the ability to work with Azure logs or a similar system
• A solid understanding of API integrations
• Experience with API testing/debugging and development tools like Postman or similar tools
• Incident Management experience and working with alerting tools like Grafana/spunk/Squadcast
• Bug testing and reporting to product/development team
• Advanced troubleshooting in complex software (Datadog, Redshift, etc)

Responsibilities

• Help improve the AI software QA tool by understanding how it works
• Provide suggestions for growth of the AI software QA tool
• Work with IT clients to ensure their setup and code is working properly
• Maintain independence and strict adherence to deadlines

Preferred Qualifications

• Proficiency in using FTP (File Transfer Protocol) and related tools, such as Filezilla
• Understanding how to securely transfer files and manage FTP configurations
• Experience with programming languages/coding JavaScript like C++, C#, or Python
• Hardware/device support and/or troubleshooting
• Server/driver installation
• Software Development

Benefits

• Hybrid or Remote working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development