Back Office Trainee

Summary

Join a leading, globally expanding trading platform with top-rated products and a talented team. This role focuses on client onboarding, ensuring compliance with KYC/AML policies, and providing excellent customer support. Responsibilities include reviewing client documents, managing the onboarding workflow, maintaining client data, and resolving client queries. The ideal candidate possesses strong attention to detail, excellent communication skills, and problem-solving abilities. In return, you will receive a competitive salary, work-life balance, annual bonuses, generous time off, employee referral program, comprehensive health and pension benefits, workation opportunities, and volunteer days.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field (preferred)
• Strong attention to detail with the ability to identify discrepancies and ensure accuracy
• Excellent communication skills (both written and verbal) for dealing with clients and internal teams
• Strong problem-solving skills and the ability to work under pressure
• Business level proficiency in English or above (equivalent to B2 or above in CEFR)

Responsibilities

• Review and verify client identification documents in accordance with KYC (Know Your Customer) and AML (Anti-Money Laundering) policies
• Ensure that all required forms are properly filled out and all client information is accurate and compliant with legal and regulatory standards
• Manage the onboarding workflow for new clients, ensuring timely and efficient account setup
• Collaborate with the compliance team to flag potential risks or inconsistencies in documentation
• Provide assistance to clients in completing their onboarding process when needed
• Accurately enter and maintain client data in the CRM and other internal systems
• Update client records promptly in accordance with any changes, ensuring data integrity and confidentiality
• Serve as a point of contact for new clients, providing professional and timely assistance through emails, calls, or live chat
• Resolve client queries regarding the onboarding process or account setup, escalating issues as necessary
• Continuously review and improve the onboarding process for efficiency and compliance
• Collaborate with internal teams (e.g., Compliance, IT, Customer Support) to identify areas for improvement and implement changes
• Prepare reports on client onboarding progress and issues for management
• Keep thorough records of client interactions, ensuring proper documentation is available for audits or regulatory checks

Benefits

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community