Backend Production Support Engineer

Summary

Join a dynamic team to design, develop, maintain, and improve software for various ventures projects. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

Requirements

• 5+ years of experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines
• Solid experience in a Linux environment and relevant support tools
• Experience with shell scripting, Ruby, and SQL technologies
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry)
• Familiarity with exchange platform domain knowledge
• Experience in GitOps with ArgoCD is a plus
• Strong analytical skills and the ability to proactively identify issues before they escalate
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders
• Proficiency in both written and spoken English and Mandarin; Cantonese is a plus
• Willingness to work flexible hours to cover US trading sessions
• Embody a proactive and positive mindset, demonstrating a strong 'can-do' attitude

Responsibilities

• Provide operation support in trading hours, handle daily operation procedures
• Proactive monitor the application status and resolve the issues
• Be part of development team, develop tools for operation and improve system observability
• Automate and streamline operations and processes to enhance efficiency
• Collaborating with teammates and escalating to subject matter experts as necessary
• Build strong relationships with different operation groups
• Communicate effectively with developers and internal stakeholders regarding infrastructure/platform issues and updates
• Work with the SRE team, provide monitoring feedback to improve observability
• Document operation procedure and create a knowledge base to make operation scalable and maintainable
• Coordinate with vendors, internal stakeholder to ensure proper installation, configuration and testing of application service
• Proper change management, evaluate the risk of the changes and come up with a backup plan

Preferred Qualifications

• Experience with version control systems (Git is a plus)
• Familiarity with SDLC processes and a proactive approach to process automation
• Quick learner with a demonstrated aptitude for acquiring new technologies

Benefits

• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us - our internal mobility program offers employees a new scope
• Work Perks: crypto.com visa card provided upon joining