Backend Support Engineer

Summary

Join our dynamic team at KOSTAL Group, a global family-owned company, as we build a high-value-added business service center in Hungary. As a customer support specialist, you will engage with customers, analyze complex malfunctions, and contribute to product development. We offer flexible working conditions, remote work possibility, and competitive salary and benefits packages.

Requirements

• Customer-oriented and helpful demeanour paired with a solution-oriented way of working
• High level of self-motivation and excellent analytical skills to find the best solution for the customer, even for complex problems
• Good communication skills and ideally enjoy engaging in different languages
• Familiar with agile methodologies like Scrum/Kanban and ideally SAFe

Responsibilities

• Engage with customers and support them with our software suite's product usage
• Support with analysing, documenting and eliminating complex malfunctions that we receive
• Recognising and eliminating error patterns in our backend and frontend applications
• Contributing to further developing and optimising our products, features and processes
• Technical contact person for our customers during commissioning and for the charging infrastructure already in operation

Benefits

• Flexible working conditions with remote work possibility (in-person presence is required from time-to-time)
• Competitive salary, benefits and compensation packages (Medicover health insurance, bonuses, an extra day off on your birthday, eyeglasses contribution)