Behavioral Care Manager Lead

Summary

Join Bend Health, a company revolutionizing mental health treatment for kids and teens, as a full-time, remote Behavioral Care Manager Lead. This role involves managing and leading a team of Behavioral Care Managers, developing processes to improve member and provider satisfaction, monitoring team KPIs, managing a caseload, conducting evaluations, participating in training, and practicing evidence-based techniques. You will also lead 1:1 meetings with direct reports and collaborate with other clinical team members. The position requires a Bachelor's degree in a related field, 3 years of professional experience in behavioral health, leadership experience, and experience with Google Suites and training practitioners. The salary range is $62,000-$67,000, and Bend Health offers a comprehensive benefits package.

Requirements

• Ability to work autonomously as well as with a team
• Tech-savvy and experienced in care management
• Ability to work collaboratively with a growth mindset
• Strong organizational skills and excited about a dynamic work environment
• Warm and engaging interaction style
• Passionate about helping kids and teens achieve goals
• Love to help others and desire to make a difference
• Possesses sensitivity, emotional intelligence and empathy
• Strong communication skills including active listening in a virtual setting
• Comfortable with ambiguity while encompassing flexibility and adaptability within a fast-paced start-up environment
• Bachelor's in a Social Work or Psychology related field (unlicensed)
• 3 years professional experience working in behavioral health or Health Systems
• Leadership experience (professional and volunteer)
• Experience with Google Suites
• Experience training or facilitating practitioner groups

Responsibilities

• Directly manage and lead Behavioral Care Managers
• Develop processes and infrastructure for BCM team, with an aim to improve member satisfaction, provider satisfaction and scale effectively and efficiently
• Monitor team KPIs and a clear framework to measure success and accountability
• Manage caseload and conduct evaluations on a weekly basis, enabling understanding of where the process needs improvement
• Participate in training on our proprietary curriculum and collaborative care model
• Practice evidence-based techniques to motivate, guide, and help our clients meet their goals successfully
• Lead 1:1 meetings with direct reports
• Partner closely with others in our clinical team, including psychiatric providers, therapists, nurses, and behavioral care managers

Preferred Qualifications

• Experience working in a Collaborative Care Model
• Masters Degree in Social Work or related field (unlicensed)

Benefits

• Health insurance
• Retirement benefits
• Incentive and recognition programs
• Equity
• 401k contribution