Strategic Account Manager Lead

Summary

Join Sardine's world-class customer success team as a Strategic Account Manager Lead. This player-coach role balances hands-on account management (70%) with team mentoring and guidance (30%). You will manage a portfolio of high-profile enterprise customers, acting as their strategic advocate within Sardine. This role blends account management with solution architecture, requiring collaboration with internal teams. Sardine offers a remote-first work culture, enabling you to work from anywhere. The company provides a generous compensation package including base pay, bonus, equity, and attractive benefits. This is an excellent opportunity to join a fast-growing company and make a significant impact.

Requirements

• You have 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate API's
• You've domain experience in compliance, fintech, or AML/KYC
• Your analytical skills are second to none; you excel at number crunching and drawing insights
• You are proficient in using business intelligence tools
• You're capable of translating complex strategies into actionable processes and outcomes
• You're a natural at building relationships and collaborating with others
• You've got strong presentation skills for both virtual and in-person meetings with various stakeholders
• You've previous customer-facing experience, preferably with a technical product
• You're an exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders
• You constantly think about ways to improve processes
• You love making customers more efficient as much as we do!

Responsibilities

• Balance individual account ownership with team leadership responsibilities, guiding both strategy and execution across key client relationships
• Lead a team with compassion and trust, fostering a culture of collaboration and continuous development
• Be the primary point of contact for our very high profile customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine
• Build a team to expand at key strategic accounts and resellers and collaborate with our hunters (Saes AEs)
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
• Speak knowledgeably and advise on best practices relating to fraud and compliance
• Build, monitor, and communicate KPIs to clients
• Provide strategic analysis and critical thinking as we plan long-term expansion
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off, Year-end break, Self care days off
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• One-time stipend to set up a home office — desk, chair, screen, etc
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend
• Unlimited access to an expert financial advisory