Senior Behavioral Care Manager

Summary

Join Bend Health, a company revolutionizing pediatric mental health care, as a Behavioral Care Manager (BCM) supporting our Virtual Intensive Outpatient (IOP) program. You will oversee the full lifecycle of care coordination for members, from admissions to discharge. Responsibilities include conducting clinical outreach, screening members, managing case coordination, developing care plans, and ensuring smooth scheduling and participation in therapy sessions. This remote position requires a Master's degree in Social Work (MSW) and experience with pediatric and adolescent populations. You must be comfortable with evening hours and possess strong communication, organizational, and technology skills. Bend Health offers competitive compensation, comprehensive benefits, and opportunities for professional development.

Requirements

• Master’s degree in Social Work (MSW)
• Experience working with pediatric and adolescent populations, including families
• Tech-savvy, with the ability to navigate telehealth platforms and EHR systems
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a dynamic, virtual care environment
• Warm, empathetic, and engaging communication style that builds trust with members and families
• Skilled in case management, care coordination, and collaborative care delivery
• Comfortable with evening hours to accommodate member needs

Responsibilities

• Conduct clinical outreach to families to provide education about the IOP services and determine interest in participation
• Screen and assess prospective members for eligibility in the IOP, ensuring clinical appropriateness for the intensive level of care
• Gather and review clinical documentation to support eligibility determinations
• Guide families through the admissions process, addressing questions about programming, insurance, and expectations
• Ensure timely scheduling of intake assessments once members are qualified for IOP enrollment
• Conduct comprehensive biopsychosocial assessments for members entering the IOP, gathering relevant clinical, psychosocial, and family information
• Orient members and their families to the IOP program, including group schedules, program expectations, technology setup, and available services
• Provide education on financial responsibilities, including estimated costs and insurance coverage, to caregivers
• Develop individualized care plans in collaboration with the treatment team, ensuring alignment with treatment goals and insurance requirements
• Coordinate group therapy schedules, individual therapy, family therapy, and psychiatric services, ensuring smooth scheduling and participation
• Serve as the primary point of contact for members and families, offering regular updates and proactive case management
• Coordinate external case management needs with schools, Primary Care Providers (PCPs), and community resources
• Assist with discharge planning and transition to lower levels of care or additional services, collaborating with internal and external teams
• Notify Core Care teams when members transition into and out of the IOP, ensuring continuity of care across programs
• Communicate IOP program requirements and expectations with Core Care team members and caregivers to ensure alignment
• Maintain accurate and timely documentation in the electronic health record (EHR), ensuring adherence to organizational, regulatory, and compliance standards
• Complete and upload all required assessments, safety plans, and diagnostic documentation in a timely manner
• Monitor member progress and update care plans as needed based on treatment team input
• Support group facilitators by managing member needs during sessions, including conducting real-time risk assessments if indicated
• Provide session coverage (individual, family, or group therapy) when the assigned clinician is unavailable
• Facilitate scheduling of all required services, including psychiatric appointments, individual therapy, and family therapy
• Act as a liaison between families, the IOP treatment team, and external providers to ensure coordinated, wraparound care
• Collaborate with internal teams to proactively identify and address barriers to care, optimizing the member experience

Preferred Qualifications

Bilingual abilities

Benefits

• Competitive compensation and comprehensive benefits
• Opportunities for professional development and training in cutting-edge collaborative care models
• 401k contribution
• Incentive and recognition programs
• Equity
• Work schedule: Monday-Friday 11:30AM-8PM Pacific Time and 1 Sat per month