Behavioral Health Care Manager

Summary

Join Mindoula Health as a full-time, remote Behavioral Health Care Manager working from anywhere in the United States. You will play a key role in providing seamless patient care, building rapport, and guiding patients toward improved mental health. Responsibilities include developing treatment plans, educating patients, monitoring progress, and maintaining accurate records. This position requires a Master's degree in a behavioral health discipline and proficiency in various technologies. Mindoula offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, employee assistance programs, and a flexible remote-first work environment.

Requirements

• Master's Degree Required in psychology, social work, or another behavioral health disciplines from an accredited college or university
• Proficient in Microsoft Word, Google Suite (calendar, docs, sheets, slides, etc.)
• Strong data entry experience
• Work experience with Electronic Medical Records

Responsibilities

• Efficiently accept patient handoffs from an Intake Care Manager and seamlessly continue care
• Develop rapport with patients to create a safe therapeutic environment and assist them in developing insight into themselves, their patterns, and their relationships
• Encourage patients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships
• Guide patients in developing skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk
• Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships through brief therapeutic interventions including but not limited to motivational interviewing, behavioral activation, and problem-solving therapy
• Educate patients on medication, and the importance of medication adherence, and monitor patients' medication and medication-related problems. Reporting all findings to PCP and Psychiatric Consultants
• Responsible for communicating treatment recommendations, ensuring recommendations are being addressed by PCP, and communicating updates reported by PCP and/or patient to a psychiatrist
• Match daily calendar to documentation in Mindoula's electronic medical record - MMR
• Reflect all billable activity in case of notes on MMR entered within 24 hours after billable activity
• Present follow-ups to the psychiatrist with necessary information during case presentation
• Counsel patients about their mental or physical illness, abuse, medication, and available community and social resources
• Assess patients for risk, make quick evaluations for risk, develop safety plans and respond within the parameters outlined within their safety plan, formulating and performing crisis interventions ensuring the safety of patients as necessary
• Monitor, evaluate, and record the patient’s progress using validated assessments each month that the patient is in the program
• Prepare and maintain all required records, reports, paperwork, and patients’ diagnostic records, maintaining the confidentiality of patients at all times
• Use clear and accurate verbal and written communication skills to facilitate communication with patients, patient's family/caregivers, staff, and the treatment team
• Produce high-quality documentation that enables the patients to receive the best treatment possible
• Competently relate to patients, their families, and agencies involved with patients through above-average interpersonal skills

Benefits

• Insurance: Medical, dental, and vision insurance for you and your dependents
• Time Off: Holiday, Sick, and Vacation
• Wellbeing: Employee Assistance Programs and Wellness programs available to you and your dependents
• Culture: We work with and for each other
• Flexibility: Design your own workday - we’ve been remote-first from our founding
• Responsibility: You get what you need to excel (MacBook, iPhone, remote technologies)