BI Analyst

Summary

Join Chowbus's Business Intelligence team as a Business Intelligence Analyst! This role blends analytical expertise with business acumen to drive data-driven decisions. You will analyze key business metrics, collaborate with cross-functional teams, optimize processes, and create insightful reports and visualizations. Leveraging SQL, Python, Tableau, and other tools, you'll uncover growth opportunities and improve decision-making. The ideal candidate possesses a Bachelor's degree (Master's preferred) in a relevant field, 3+ years of experience in business analysis or data analytics, and strong proficiency in SQL, Tableau, and Excel. Chowbus offers a competitive salary, comprehensive benefits, and a dynamic work environment.

Requirements

• Bachelor’s degree in Computer Science, Business Intelligence, or related field
• 3+ years of experience in business analysis, data analytics, or strategy roles, preferably in a SaaS or tech-driven company
• Strong proficiency in SQL, Tableau, and Excel

Responsibilities

• Analyze key business metrics (e.g., Gross Processing Volume (GPV), revenue trends, customer acquisition, retention, and profitability)
• Conduct deep-dive analysis on restaurant performance, customer behavior, and sales trends to uncover growth opportunities
• Develop data models and dashboards to track business performance and present findings to leadership
• Partner with Finance, Operations, Product, and Sales teams to provide actionable insights that drive strategic decisions
• Work closely with engineering and data teams to improve data accuracy, reporting automation, and system integrations
• Support pricing strategies, customer segmentation, and market expansion analysis for business growth
• Identify inefficiencies in restaurant onboarding, subscription billing, and operational workflows and recommend improvements
• Monitor customer lifecycle metrics and suggest retention and upsell strategies
• Assist in forecasting, budgeting, and variance analysis to support financial planning
• Build and maintain interactive dashboards in Tableau, SQL, or other BI tools for real-time monitoring
• Deliver monthly and quarterly reports summarizing business performance and trends
• Translate complex data into clear, concise insights for stakeholders

Preferred Qualifications

• Master’s degree
• Experience with Python or R
• Deep understanding of SaaS metrics, payment processing, and subscription revenue models
• Experience in restaurant technology, fintech, or e-commerce analytics
• Bilingual in Mandarin

Benefits

• The salary range for this role is $70,000-$90,000 depending on experience
• Medical, dental, and vision insurance
• 401(k)
• 100% employer-paid Short-Term Disability (STD)
• 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
• 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
• Employee Assistance Program (EAP)
• Flexible Paid Time Off (PTO)
• Company Holiday and Birthday off
• Paid Parental Leave