BI Analyst

Summary

Join Convoso, a leading AI-powered contact center platform, as a Business Intelligence Analyst. You will play a critical role in transforming data into actionable insights, driving informed decision-making and optimizing business performance. This challenging role requires expertise in data analysis, reporting, and visualization, enabling you to provide valuable strategic recommendations. You will collect, organize, and analyze large volumes of data, develop reports and visualizations, monitor KPIs, and ensure data quality. Success involves managing multiple projects with competing deadlines and quickly reaching your full potential. Convoso offers a dynamic, supportive environment and excellent work perks.

Requirements

• Bachelor's degree in a relevant field such as Business Administration, Statistics, Mathematics, Economics, or Computer Science
• 3-4 years of experience as a Business Intelligence Analyst or in a similar analytical role, with a focus on data analysis, reporting, and visualization is required
• Detail-oriented mindset with excellent analytical and problem-solving skills
• Ability to work with complex datasets and derive meaningful insights
• Strong communication skills, with the ability to effectively convey complex information to both technical and non-technical stakeholders
• Knowledge of Excel is a must
• Proven ability to handle multiple projects and prioritize tasks in a fast-paced environment

Responsibilities

• Collect, organize, and analyze large volumes of structured and unstructured data from various sources to identify trends, patterns, and opportunities
• Develop and maintain reports and interactive visualizations using BI tools
• Present data in a clear and concise manner to facilitate understanding and enable stakeholders to make informed business decisions
• Monitor key performance indicators (KPIs) and track business metrics to identify areas for improvement and measure the impact of initiatives
• Collaborate with cross-functional teams to define performance targets, establish benchmarks, and create performance reports
• Ensure data accuracy, consistency, and integrity by conducting data validation, cleansing, and quality checks
• Identify and resolve data discrepancies
• Collaborate with cross functional teams to understand their requirements and translate them into actionable insights

Preferred Qualifications

• Experience in Alteryx or similar BI tools such as Tableau or Power BI knowledge of SQL and Snowflake is a plus
• US company experience preferred

Benefits

• 100% covered premiums for employees + dependents (spouse + up to four children)
• PTO, Paid Sick Time, Holidays
• Your birthday off
• Monthly credits toward food & beverage
• Employee referral bonus
• And a team of highly experienced and kind colleagues!
• Casual office environment & dress
• Fully stocked kitchen (Dietary restriction-friendly)
• Flexibility of Shift
• Free parking on office premises