Bilingual Administrative and Telehealth Coordinator

Summary

Join our growing medical practice as a Bilingual Administrative and Telehealth Coordinator! This virtual assistant role combines administrative support, patient communication (primarily with Spanish-speaking patients), and social media management. You'll manage CRM tasks, schedule appointments, answer calls, and maintain online engagement. Fluency in English and Spanish is essential, along with strong communication and organizational skills. Experience in a medical or customer service setting is beneficial but not required. We offer competitive rates, weekly payments, paid time off, and various other benefits.

Requirements

• Fluent in English and Spanish (native-level Spanish preferred)
• Excellent verbal and written communication skills
• Familiarity with CRM systems and electronic health records (training provided if needed)
• Located in Latin America or native Spanish-speaking regions for cultural compatibility with the patient base
• Strong customer service skills and ability to interact with patients compassionately
• Proactive attitude with minimal need for micromanagement

Responsibilities

• Manage CRM tasks, including patient follow-ups and updates
• Schedule appointments and maintain the practice calendar
• Answer calls and respond to patient inquiries promptly and professionally
• Provide assistance to Spanish-speaking patients
• Ensure accuracy and privacy when handling patient information
• Monitor and respond to messages on social media platforms
• Compile and analyze reports from social media advertisements
• Maintain consistent communication with patients through online platforms

Preferred Qualifications

• Experience in a medical or customer service setting is advantageous but not required
• Familiarity with social media platforms and basic reporting tools (ads/reports, etc)
• Experience using RingCentral is a plus

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you