Telehealth Medical Assistant

Summary

Join Synapticure, a patient and caregiver-founded virtual care company, as a Medical Assistant. You will oversee medical record retrieval, complete paperwork, handle referrals and prior authorizations, and virtually greet patients. This role involves adhering to HIPAA guidelines, maintaining high quality standards, and collaborating with internal and external teams. The position is remote, offering a competitive salary and benefits package, including health insurance. Synapticure values patient focus, empathy, and a culture of continuous learning. The ideal candidate will possess strong communication skills and relevant medical assistant experience.

Requirements

• Active Medical Assistant Certification
• 2+ years experience as a Medical Assistant

Responsibilities

• Adhering to HIPAA guidelines and standards, provides advocacy support on behalf of patients and families with clinical providers, billing and insurance companies, and other partners in the care team as needed
• Maintains accountability to ensure high quality standards in client and partner interactions ensuring the highest levels of privacy and confidentiality
• Follows standardized processes including operating procedures, quality assurance and documentation, in order to create high levels of efficiencies and effectiveness
• Maintains positive and effective relationships within the multidisciplinary Care Coordination and broader Synapticure team to ensure a streamlined and supportive experience for patients
• Collaborates with internal teams to ensure appropriate representation of Synapticure to external audiences
• Nurturers and maintains positive and effective relationships with medical and community partners
• Speaks expertly internally and externally about the program and company

Preferred Qualifications

• Experience handling and reviewing medical records
• Experience in a startup or organization that has experienced rapid growth and change
• Experience in coordinating and managing referrals
• Exceptional communication skills
• Bilingual English/Spanish

Benefits

• Health insurance offering
• Remote work