Bilingual Call Center Agent

Summary

Join AnswerHero, a company specializing in message taking, appointment scheduling, and providing exceptional first impressions, as a Bilingual Phone Operator. You will be the first point of contact for clients' customers, answering inbound calls promptly and professionally in both English and Spanish. Responsibilities include gathering accurate information, taking concise messages, scheduling appointments, and providing general client support while adhering to client-specific protocols. AnswerHero offers thorough training, opportunities for growth, a supportive team environment, and flexible remote work options. If you are a compassionate communicator with fluency in English and Spanish and a desire for professional growth, apply now.

Requirements

• Fluency in both English and Spanish (verbal and written)
• High school diploma or equivalent
• Strong soft skills — empathy, active listening, and professionalism
• Attention to detail and strong organizational habits
• Dependability and punctuality

Responsibilities

• Answering inbound calls promptly and professionally
• Communicating fluently and confidently in both English and Spanish
• Gathering accurate information and taking clear, concise messages
• Scheduling appointments and providing general client support
• Following client-specific call-handling instructions and protocols
• Ensuring each caller has a helpful, courteous, and efficient experience

Preferred Qualifications

Previous call center experience

Benefits

• Thorough Training Provided: No prior experience? No problem. We’ll prepare you to succeed
• Room to Grow: At AnswerHero, we believe great team members should have the opportunity to grow
• Supportive Team Environment: You’ll feel connected and appreciated from day one
• Meaningful Work: Every call you take has a direct impact on real business
• Flexible Setup: Remote-friendly options available