Remote Bilingual Agent

Summary

Join our team at Oportun and be part of a diverse, equitable, and inclusive culture where you'll feel a sense of belonging. As a Bilingual Contact Center Agent, you'll have the opportunity to provide high standards of quality and excellence in service, being friendly, taking responsibility for your actions, and demonstrating Oportun's values. You'll work with customers through various channels, including phone, email, chat, and more.

Requirements

• Must be at least 18 years of age
• Experience or skills in Customer Service, sales or collections
• PC management
• Internet browsing and office basic-intermediate Knowledge
• Minimal educational level required: 9th grade (Middle School with certificate or evidence of completion.)
• Bilingual (fluent in English and Spanish)

Responsibilities

• Must have a strong sense of urgency to answer or make calls or resolve cases through any of the available channels
• Be open and alert to detect the mood of the client to empathize; consciously and actively listen / read to put yourself in the customers shoes and efficiently generate an appropriate response or solution according to company policies and procedures
• Think about providing high standards of quality and excellence in service, being friendly, taking responsibility for your actions but above all demonstrating Oportun's values both in their interactions with Clients and in their professional relationships with their colleagues work and support areas