Universal Sales Care Representative

Summary

Join DentalPlans.com as a Universal Sales Agent and embark on a remote inside sales journey, selling and supporting diverse dental savings plans. You will handle inbound and outbound calls, identifying consumer needs and recommending suitable plans. Success hinges on self-motivation and a drive for sales achievements. Responsibilities include probing consumer needs, identifying optimal products, exceeding sales goals, building strong consumer relationships, educating consumers on plan features, enrolling consumers via calls, following structured call flows, navigating multiple systems, documenting call information, participating in training, adhering to company policies, and maintaining a 40-hour work schedule with overtime flexibility. The role demands proven call center sales experience, a high-energy personality, assertive sales orientation, organizational skills, excellent communication, and proficiency in navigating multiple systems. Bilingual skills (English and Spanish) are a plus. Competitive compensation and a comprehensive benefits package are offered.

Requirements

• Required: 2-3 years of Call Center Sales experience
• High-energy personality, enthusiastic, ambitious, positive attitude
• Possess assertive sales orientation with a passion for helping others
• Organized, detail and process oriented, customer focused, self-motivated, team player
• Demonstrated ability to consistently exceed key metrics along sales quotas, conversion rates, KPIs, account objectives, etc
• Demonstrate aptitude to learn, absorb, and actively use complex information to achieve and surpass performance targets
• Excellent oral and written communication, analytical, active listening, and organizational skills, and above average math skills
• Dual screen usage abilities a must!
• Ability to work a regular 40-hour work schedule and willingness to work overtime during high-volume periods

Responsibilities

• Effectively probe for consumer needs and Identify the best product for each consumer and/or their family
• Drive continuous sales goal achievement and results in a high performing sales environment
• Achieve/Exceed monthly sales and performance goals/KPIs
• Develop a strong relationship with consumers, connect meaningfully and communicate professionally
• Educate consumers on features and benefits of the dental savings plans (DSPs) and clearly explain enrollment and renewal process
• Enroll consumers through Inbound and Outbound calls driven by company’s marketing efforts
• Follow a structured call flow process focused on sales and compliance
• Navigate through multiple system applications to fulfill consumer requests, research inquiries, close leads and update consumer information
• Document all call information according to standard operating procedures
• Actively participates in training and coaching on an ongoing basis to improve performance
• Adhere to all position and company policies, follow scripts and designated sales processes

Preferred Qualifications

• Bilingual (English and Spanish) or multilingual is a plus
• Proficient key-boarding skills and Microsoft Office desired

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities