Renewal by Andersen is hiring a
Bilingual Call Center Sales Agent in United States

Summary

The job is for a Spanish Bilingual Call Center Agent at Renewal by Andersen's Inside Sales Center. After 4 weeks of on-site training, the position becomes remote. The role involves making appointments through phone calls, documenting call information, and participating in team meetings.

Requirements

• Bilingual in English and Spanish
• High school diploma or equivalent
• One Year of customer service experience that requires the use of a software application to assist customers, preferably in a call center environment
• Employees must have the ability to work an assigned eight (8) hour schedule starting as early as 8:00 am and ending as late as 10:00 p.m. Monday through Sunday
• Excellent data entry and typing skills; preferably must be able to type 35 wpm
• Demonstrates a strong ability to multi-task and problem-solve with a sense of urgency
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Responsibilities

• Convert inbound and outbound phone calls into appointments
• Document all call information according to standard operating procedures
• Participate in team meetings, 1:1 meetings and ongoing training as assigned by a leader within the National Inside Sales Center

Benefits

• Competitive base pay + incentive compensation plan
• Medical/Dental/Vision/Life Insurance
• Health Savings Account contributions
• Paid holidays plus PTO
• 401(k) plan and contributions
• Profit Sharing
• Paid Parental Leave
• Professional Development and tuition reimbursement opportunities
• A culture that supports work/life balance
• An environment where collaboration is key