Oviva is hiring a
Call Center Agent in Poland

Summary

The job is for a Call Center Agent in Poland to support the customer management team in Germany by handling customer calls and emails regarding nutrition therapy programs, scheduling appointments, and forwarding administrative requests to other teams. The role requires strong communication skills, experience in telephone customer service or customer care for a German team, and the ability to work independently and flexibly.

Requirements

• You love talking on the phone and customer contact is your personal strength and passion
• You bring professional experience in telephone customer service or customer care for a German team
• You are a communication talent, speak very good German and express yourself well in writing
• You are customer-oriented, have high consultation competence, and can inspire yourself and others for innovative health topics
• You work independently and solution-oriented, enjoy self-organized working
• You work structured, organized, and are flexible and resilient
• You are a team player and convince even in difficult situations with charm and personality
• You are familiar with common online and office tools and are familiar with IT systems (ticket systems)

Benefits

• The opportunity to make a significant contribution to the revolution of healthcare
• A challenging and rewarding role in a growing environment
• Continuous learning and development opportunities
• Flexibility and remote work
• A home office allowance
• Competitive compensation