Bilingual Care Partner

Summary

Join Thyme Care as a Care Partner and guide cancer patients through their journey. You will be responsible for contacting members via phone, text, video, and email, providing support in connecting with providers and resources, scheduling appointments, and conducting health assessments. This role requires at least two years of patient-facing experience and success in a metrics-driven environment. The ideal candidate possesses a member-first approach, strong communication skills, and comfort with technology. Thyme Care offers competitive pay, comprehensive benefits including medical, dental, and vision insurance, and a generous vacation policy. The position is full-time and requires working within the lower 48 United States.

Requirements

• At least 2 years of experience in a patient-facing or member-facing role
• Success in a metrics-driven, feedback-oriented environment
• A member-first approach
• Move with purpose. Identify and prioritize initiative’s needs, and act on urgent and important needs immediately
• Seek diverse perspectives. Be humble and proactively seek feedback from others
• Effective listener and communicator. Build rapport and great working relationships with members and colleagues
• Comfort with ambiguity. Proven track record of success within scaling businesses, fast-paced environments, and/or startups
• Comfort with technology. Experience with video chatting, Google Suite, Slack, electronic health records or comfort learning new technology
• A quiet working space. Ability to work in a remote role and ensure member privacy in a quiet and secure environment

Responsibilities

• Talk to, navigate, and guide members who have cancer throughout their journey
• Reach out to members by phone, text, video, and email to check in on their needs
• Support members connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment)
• Help members schedule health and wellness visits with the provider team
• Conduct survey assessments to determine changes in their health, needs, goals, and values for advanced care planning
• Complete at least 30 calls with members each day
• Build strong, trusting relationships with members, using listening and empathy
• Identify and prioritize a member's needs and connect them with healthcare providers, social services, diagnostic appointments, and medical treatments
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards
• Be a valuable partner to members, guiding them to the right resources and information
• Look for ways to improve the experience, quality, and outcomes of work with members

Preferred Qualifications

• Experience working from home and/or in a fast-paced environment
• Healthcare experience
• 2+ years of experience working at the front office of a doctor's office, working in a healthcare call center, or in a patient-facing role at a healthcare startup
• Fluent in Spanish

Benefits

• Choice of great medical, dental, and vision insurance plans
• Generous vacation policy for full-time employees
• Pay rate of $24.03/hour
• Compensation for up to 2 holidays per year at a 1x hourly rate in addition to a 1.5x holiday rate