Bilingual Customer Care Market Specialist

Summary

Join Lush Cosmetics as a Bilingual Customer Care Market Specialist and contribute to a thriving company culture. This role involves communicating with customers through various channels, handling feedback, assisting with orders, and providing product information. You will be responsible for increasing digital conversion, investigating lost packages, processing returns, and maintaining customer information security. The position requires fluency in French, exceptional organizational skills, and strong communication skills. While some retail experience is preferred, the ideal candidate will be a team player, adaptable, and able to work flexible hours.

Requirements

• Written and verbal fluency in the French language
• Ability to identify and assess customer needs and resolve issues with a customer-first approach
• Use critical thinking, creativity, and problem-solving skills to provide positive options for resolutions
• Exceptional organizational skills with an impeccable attention to detail
• Reliable, consistent attendance, punctual, and dependable
• Open availability and flexible to work evenings and occasional weekends, overtime, and holidays
• Ability to maintain a positive attitude, remain engaged in your work, and lead by example
• Great team player, as well as self-motivated and proactive
• Fluid and flexible to continuous improvement changes within the department
• Strong oral and written communication skills with perfect spelling and grammar
• Excellent computer skills; ability to navigate multiple screens and programs
• Some retail sales experience preferably in beauty or cosmetics

Responsibilities

• Communicate with customers through various channels, including phone, chat, text, and email
• Handle customer feedback and answer questions using trained methods and tools to provide accurate, valid, and complete information
• Assist customers with digital orders
• Provide information on products
• Increase digital conversion through effective recommendations
• Investigate lost packages with our transport partners
• Process returns
• Follow and promote all company policies, guidelines, procedures, and expectations
• Maintain the safety and security of customer information
• Meet and exceed service levels and departmental goals

Preferred Qualifications

• Post-secondary education
• Contact center experience
• Accustomed to working in a highly seasonal, high-pressure environment

Benefits

• Remote role, open to candidates across Canada only
• Salary: $22/Hour CAD
• We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well