Remote Bilingual Care Team Manager
at Pair Team

Summary

Join Pair Team as a Care Team Manager, playing a critical role in our whole-person, interdisciplinary care model. You will be responsible for directly outreaching and engaging with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs.

Requirements

• At least 2 years of experience managing large individual contributor teams, ideally in a healthcare or community care setting
• 2+ years of experience with community engagement, patient navigation, or social work
• Experience in a care team background, navigating multidisciplinary collaborative care models
• Bilingual – English/Spanish
• Strong understanding of cultural fluency and knowledge of community resources
• Demonstrated experience working with individuals with complex chronic needs, such as homelessness or severe mental illness/substance use disorder
• Technical proficiency with CRM databases, basic Excel, Word, email, and video conferencing tools
• Must have a quiet, HIPAA-compliant at-home work environment with reliable internet and cell phone access

Responsibilities

• Lead and Develop Your Team: Build trust and strong relationships with Lead Care Managers. Provide 1:1 coaching, support, and management to ensure high performance and team cohesion
• Ensure Quality of Care: Conduct bi-weekly audits of LCM work to maintain high-quality patient care, including timely and clear documentation, up-to-date tasks, and tailored care plans
• Monitor Performance Metrics: Utilize dashboards to track key metrics and ensure they are trending positively. Be the first point of contact for escalations and troubleshooting
• Training and Onboarding: Assist with the development and implementation of new hire and ongoing training programs. Support the LCM interview process and own the upkeep of Standard Operating Procedures (SOPs)
• Foster Collaboration: Serve as the primary liaison between LCMs, their assigned clinics, their care plans (including community supports), and cross-functional stakeholders. Promote effective communication across internal teams, clinic partners, and external healthcare providers
• Drive Process Improvement: Identify opportunities to enhance care management and coordination efforts, ensuring recommendations are communicated effectively across the healthcare team

Preferred Qualifications

• Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder
• 3+ years of case management experience
• Experience with motivational interviewing
• Knowledge of medical terminology

Benefits

• Salary: $70,000 - $80,000
• Comprehensive health, vision & dental insurance
• 401k
• Equity compensation package
• Monthly $100 work from home expense stipend for your WFH days
• Gas reimbursements for your on-site engagement days
• Flexible vacation policy -- take the time you need to recharge!
• We provide all of the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!