Wellthy is hiring a
Bilingual Care Coordinator

Summary

Join Wellthy as a Bilingual Care Coordinator and work directly with families and members across the US, addressing their unique caretaking needs, helping them organize a care plan, and truly be the project manager that takes the administrative and logistical care off the plates of families.

Requirements

• Bilingual in English and Hindi; other languages such as Bengali, Marathi, Telugu, Tamil, Gujarati, and/or Urdu are a plus
• Bachelor’s degree, healthcare-related and/or advanced degrees are a plus
• 6+ years of healthcare experience, particularly holistic case management (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management)
• Knowledge of and ability to navigate the healthcare sector
• Experience developing and facilitate care plans

Responsibilities

• Help customers (Care Team) using your expertise, skills, and judgment to advise, research, coordinate, and “get done” any healthcare-related tasks
• Work closely with our Care Advisers in a collaboration manner, servicing as the front-end experience for Care families
• Collaborate with your Care Manager on outside the box strategies and care capacity at any given point
• Have a strong understanding and be sensitive to the care needs of a working family
• Learn and contribute to understand other service-related areas for continued growth and development and, supporting during peak periods
• Help with other non-client-specific work including, but not limited to: supporting other service team members, feedback and suggestions related to Wellthy’s product, service, marketing, and guides

Preferred Qualifications

• Providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experience
• More than one language is a plus
• Proficiency with macOS systems, GSuite, Slack, and 1Password

Benefits

• Salary Range: $27.00 - $29.00 per hour of work (including training)
• Remote work environment
• Medical, dental and vision benefits within 30 days of hire
• Retirement saving account with matching company contributions
• Mental health benefits
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave