Remote Bilingual Patient Care Coordinator
at PurposeMed

Summary

Join PurposeMed as a Bilingual Patient Care Coordinator to serve as the primary point of contact for Spanish and English speaking Freddie USA patients, guiding them through their Freddie journey and ensuring maximum patient satisfaction and retention.

Requirements

• Strong communication skills in English and Spanish, both written and verbal, to effectively interact with patients, external partners, and team members
• Excellent problem-solving abilities and a strong willingness to learn
• A “driver” personality—biased toward action and collaboration, the ideal candidate will be constantly pushing toward clarity, alignment and ultimately, delivery of results
• Exceptional organizational skills—organizing information, people, and tasks brings joy, and creates clarity, focus, and progress
• The ability to work in a fast-paced and rapidly changing environment

Responsibilities

• Be the Freddie expert: Answer questions and proactively reach out to patients via chat, phone, email and SMS
• Acquiring new patients: Help prospective patients understand the benefits of Freddie and guide them on how to get started
• Onboarding new patients: Place calls to our newest patients, welcoming them to the Freddie family and helping them get the most from Freddie
• Executing operational workflows: Own the Freddie Daily Operational Processes to ensure patients receive a consistent experience and that everything “behind the scenes” runs smoothly
• Driving process improvements: Take feedback from Freddie patients and incorporate it into how we do things so we can continually improve

Preferred Qualifications

• An analytical skill set - you can use data to improve yours and the team’s activities
• Customer service or sales experience
• A balance of attention to detail and swift execution—we need to do things quickly, and we need to do them well

Benefits

• $55,000 - $65,000 CAD a year
• Extended medical, dental, and vision care starting on your first day of work!
• 8 wellness days
• $500 health and wellness spending account
• $2,000 mental health coverage with additional free online counseling through Inkblot Therapy and FeelingBetterNow mental health assessments
• $20,000 of lifetime coverage for gender-affirming care and procedures
• $500 learning fund to use towards courses and other professional development
• Our unique People Potential program, in which you'll partner with your manager to identify opportunities to grow and achieve your full potential
• $3,400 lifetime coverage for fertility drugs
• Parental leave program for birthing and non-birthing parents–your choice of: Short term: 4 weeks off to use flexibly in your first year of parenting Long-term: 13 weeks EI top-op