Remote Bilingual Cleaning Services Coordinator

Summary

Join the remote world today as a Bilingual Cleaning Services Coordinator with 20four7VA, providing excellent customer service, scheduling cleanings, and promoting cleaning services. This junior-level position requires strong communication skills, organizational abilities, and attention to detail.

Requirements

• Communication Skills: Excellent verbal and written communication abilities to interact with clients and staff effectively
• Organizational Skills: Strong organizational skills to manage schedules and appointments efficiently
• Customer Service Orientation: A friendly and helpful attitude to provide top-notch customer service
• Sales Acumen: Experience in sales calls and client acquisition is preferred
• Attention to Detail: Meticulous attention to detail to ensure accurate scheduling and follow-up
• Tech Savvy: Familiarity with scheduling and CRM software

Responsibilities

• Scheduling Cleaners: Coordinate and schedule cleaning staff for various client assignments
• Scheduling Client Cleanings: Arrange and confirm cleaning appointments with clients, ensuring their needs and preferences are met
• Post-Cleaning Client Outreach: Follow up with clients after cleanings to gather feedback and ensure satisfaction
• Customer Service: Provide excellent customer service by addressing client inquiries and resolving any issues or complaints promptly
• Sales Calls: Conduct sales calls to potential clients to promote our cleaning services and secure new business
• Recruitment: Assist in recruiting and onboarding new cleaners to ensure we have a reliable and capable team
• Email Follow-Ups: Manage and send follow-up emails to clients and prospects to maintain strong relationships and drive engagement
• Light social media management. ie. creating posts, interacting with difference community groups. Taking photos from cleanings and adding to Canva

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you