Bilingual Business Support VA

Summary

Join the remote world as a Bilingual Business Support Virtual Assistant for our growing cleaning company, providing exceptional customer service, managing scheduling, handling administrative tasks, and promoting our services.

Requirements

• Language Proficiency : Bilingual fluency in English and Spanish
• Communication Skills : Excellent verbal and written abilities to interact effectively with clients and staff
• Organizational Skills : Strong skills to manage schedules and appointments efficiently
• Customer Service Orientation : A friendly and helpful attitude to deliver top-notch service
• Sales Acumen : Experience in sales calls and client acquisition preferred
• Attention to Detail : Meticulous attention to detail for accurate scheduling and follow-up
• Tech Savvy : Familiarity with scheduling and CRM software (e.g., Acuity)
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite (Word, Excel, Email)
• Familiarity with basic accounting principles (preferred)
• Ability to work independently and as part of a team

Responsibilities

• Coordinate and schedule cleaning staff for various client assignments
• Utilize Acuity software to manage crew schedules and appointments
• Respond to client emails and inquiries in English and Spanish
• Communicate with cleaning crew supervisors regarding work completion and scheduling
• Follow up with supervisors to ensure timely crew payment
• Provide excellent customer service and support to clients in English and Spanish
• Address client inquiries and complaints promptly
• Conduct sales calls to promote our cleaning services and secure new clients
• Manage and send follow-up emails to maintain strong relationships with clients and prospects
• Assist in recruiting and onboarding new cleaners to ensure a reliable and capable team
• Light management of social media platforms, including creating posts and interacting with community groups

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays