Bilingual Collections Specialist

Summary

Join GoodLeap, a technology company providing financing and software for sustainable solutions, as a Collections Specialist. You will be responsible for resolving overdue bills and collecting payments from individuals or businesses. This role requires 1-2 years of experience in credit and collections, excellent communication skills, and proficiency in Microsoft Office applications. Bilingualism (English/Spanish) is a must. The position offers a competitive hourly rate plus bonuses. GoodLeap is committed to providing a collaborative work culture and rewarding career.

Requirements

• 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications
• Self-motivated and extremely goal-oriented
• Team Player
• Professional demeanor
• Bilingual English/Spanish required

Responsibilities

• Increase the collection of outstanding payments within our personal finance department, as an individual contributor in the collections process
• Identify accounts with overdue payments and find solutions to help bring their loan to a current status
• Maintain daily, weekly and monthly collection and metric goals
• Outbound/Inbound calls with clients to resolve debts owed
• All in compliance with Goodleap’s collections policies and procedures

Preferred Qualifications

Prior telemarketing experience with financial products preferred

Benefits

$18.00 / hr. +bonus