Bilingual Customer Service Representative

Summary

Join MedCore Solutions, the healthcare division of BizForce, as a Spanish Bilingual Customer Service Representative! This dynamic role requires fluency in both Spanish and English to support patients and healthcare providers. You will handle a high volume of calls, assist with scheduling and insurance verification, coordinate with medical staff, and resolve patient inquiries. The position offers a permanent work-from-home opportunity with a fixed weekend schedule. A thriving company culture and opportunities for professional growth are also provided. Apply now to become part of our growing team!

Requirements

• Fluency in both Spanish and English, with excellent communication skills
• 2+ years customer service experience, preferably in a healthcare environment
• Knowledge of medical terminology and insurance processes
• Strong problem-solving skills and ability to manage high call volumes
• Proficient with patient management systems and electronic medical records
• Amenable to working in a flexible environment
• Ability to work independently and collaboratively in a remote setting

Responsibilities

• Handle a high volume of inbound and outbound calls, providing exceptional patient service and addressing inquiries
• Assist patients with scheduling, prior authorization, insurance verification and explaining medical procedures in both Spanish and English
• Coordinate with medical staff to ensure seamless patient experience
• Verify insurance eligibility and benefits to help patients understand coverage options
• Resolve complaints and inquiries with professionalism and empathy
• Serve as a liaison between patients, healthcare providers, and insurance companies
• Document interactions and update patient records in the system accurately

Preferred Qualifications

Computer with minimum specifications, high-speed internet connection, and backup internet preferred

Benefits

• Permanent Work From Home
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Opportunity to work in a dynamic and supportive healthcare environment