Remote Bilingual Healthcare Customer Service Representative

Summary

Join our team at Revenue Enterprises and play a unique role in changing healthcare for the better. We're looking for caring and talented Healthcare Customer Service Representatives to work with patients and their families to explain medical bills, answer questions, and negotiate payment terms.

Requirements

• Must be a Colorado, Wyoming, or Montana resident
• Demonstrated history of retention
• Experience in customer service and/or healthcare preferred
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Bilingual English/Spanish skills

Responsibilities

• Use your passion for helping others to provide outstanding customer service and collaborate with patients over the phone on affordable payment plans and settlements, and taking payments by phone
• Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand their bill
• Using your computer proficiency, organization, and attention to detail to accurately document all calls and follow ups in our software systems throughout each day
• Supporting your fellow team members with consistent attendance, excellent work ethic, and caring team focus