Bilingual Customer Service Representative

Summary

Join Stafi Live as a Bilingual Customer Service Representative and provide exceptional customer support in English and Spanish, working closely with a dedicated team to meet and exceed client expectations.

Requirements

• Proven Customer Service Skills: A track record of delivering exceptional customer experiences
• Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal)
• Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as needed
• Call Center Experience: Previous experience in a customer service role, particularly in voice campaigns

Responsibilities

• Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
• Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
• Manage high call volumes while maintaining a professional and patient demeanor
• Collaborate with team members to continuously improve customer support processes and outcomes
• Provide feedback on customer interactions to help identify opportunities for improvement
• Handle inbound and outbound calls with professionalism and courtesy
• Assist customers with inquiries, ensuring a positive customer interaction
• Flexibility to adapt to varying work hours and shift requirements

Benefits

• Fully remote positions
• Flexible schedules to accommodate your needs
• Part-time or Full-time schedules
• Competitive Salaries