StockX is hiring a
Bilingual Customer Service Specialist
StockX
π΅ ~$50k-$55k
πRemote - Netherlands
Please let StockX know you found this job on JobsCollider. Thanks! π
Summary
Join a dynamic and fast-paced company as a Bilingual Customer Service Specialist, where you'll be an integral member of the team serving global customers. You'll handle customer service needs, support other areas across the business, and work in a start-up culture that values diversity and inclusion.
Requirements
- Experience of customer service/call center experience
- Bilingual in English & Spanish (written and verbal)
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Responsibilities
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
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Please let StockX know you found this job on JobsCollider. Thanks! π